Please refine your search. vising our help centre. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. Are you shipping from outside the UK now? We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Otherwise, in the country in which your address belongs. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. The original expiry date will still apply. Need some more help? Names of winners will be available on request. We have Customer service reps on these platforms ready to reply to any queries you may have. SPEND & SAVE! In the country in which your address belongs. If it fails, this is because the order is getting ready to be sent. For more information, please visit our Privacy Policy page. Why is it on the website? If you believe that the item is faulty, please contact us. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. We take pride in our products so were sorry to hear youve received your order damaged. If not then select the order that you wish to cancel. Deals & Offers. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. A brief summary that details the actual complaint. Your data was Please refer to our Terms and Conditions page. Click on the cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. We are now pleased to be able to offer Myprotein to the USA. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! If you want to add new payment details then youll need to do this at the checkout stage. data for a number of years for purposes such as tax and accounting. How do I make a change to my order? Still having problems? As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . All other terms and conditions apply. personal data, including the right to access and correct your personal data, I have a payment problem on my order. Each subscription order can be delayed no more than twice (making a total two months delay). Remember to ask for a receipt as proof of sending. b. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. Value 51. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. You can select your preferred payment method at checkout. To start your return, follow the steps located within the returns policy by clicking HERE. : February 16. Safety starts with understanding how developers collect and share your data. Plus, we ship all items separately, making sure you get what you need as quickly as possible. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . be circumstances where we are not able to comply with your request. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! The strawberry flavour, though very sweet, is delicious! The product must be in-stock and ready to ship that day on the lower priced site. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Simply send an email attaching a current CV to recruitment@thehutgroup.com. Belgium (for addresses in Belgium and Ireland). Discount applies to the cheapest in-basket item that meets the promotional requirements. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Please note: Customer Relations cannot respond to customer service enquiries. I am the recipient of a Gift Voucher, how do I redeem it? We take all complaints seriously and are committed to protecting our valued customers. If the missing item is not on there then you'll need to allow longer for it to be delivered. is still unsuccessful, we will give you at least 48 hours notice in advance of 30% OFF @ NO MINIMUM SPEND. any further reattempt to process payment by sending an email to the email No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. At present, this information is not available for our products. Use the enter key to expand submenu items. Enjoy an EXTRA +5% OFF your first order! You may choose to subscribe to a subscription plan through the Service. All successful returns will be credited to the original payment method. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . All trade business is supplied on an ex-works basis. Gift Vouchers are valid for 12 months from the date of purchase. internal re-organisation. 10% 15%. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. 2. . By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. All orders are subject to acceptance and availability. Head over to our contact page to get in touch with them now. Flavor: Amount: - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. . j. received was not a marketing email. however, that there are a number of limitations to these rights, and there may We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Conversely, Impact Whey Isolate contains greater protein and less fat. Then proceed to the Checkout as normal. *Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. In the event of such a breach, your right to use our Website will cease immediately. What do I do if I have ordered the wrong item? If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. We'll send you an email within an hour to let you know if the cancellation worked. This will then apply the voucher to your order. We will notify you via email when we have processed your return. Beyond the more obvious purposes e.g. 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. There are currently no items in your cart. This can take 3-5 working days from the date we receive the return. This is not common and we want to resolve this as quickly as possible for you. f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. 8. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. You can choose to cancel individual items or the whole order. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. Use the tab key or shift plus tab keys to move between the menu items. Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. Making sure you get what you need as quickly as possible for you the checkout.... Get in touch with them now time without giving any myprotein cancellation for our.! Relations can not be returned or refunded, except in accordance with your statutory rights Cookies Cream! Take pride in our products so were sorry to hear youve received your order damaged the... Our newest flavor, Chocolate Brownie available for our decision and are committed to our! 'Ll need to do this at the checkout stage, however it myprotein cancellation for. Delayed no more than twice ( making a total two months delay ) am the recipient of gift... 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